Charles Gluckstein was called to the Ontario Bar in 1999 and is a Specialist in Civil Litigation, encompassing personal injury, medical and professional negligence, motor vehicle claims, occupier’s liability issues and product liability. Thanks to his thorough knowledge of all relevant Automobile Legislation, he brings trusted experience to all aspects of dispute resolution. His innovative mindset provides for better and faster resolution to all Gluckstein client cases, without sacrificing even an ounce of quality. As well as being an award-winning lawyer, Charles is very active within the medical and disability communities,
Charles has always embraced technological advancements and has worked tirelessly to modernize his practice to meet the challenges of our times. That has allowed him to lead his team of lawyers, licensed paralegals and support staff efficiently while prioritizing and maximizing client outcomes. When the COVID-19 pandemic hit, Nicholson Gluckstein Lawyers was well-positioned for a seamless transition from a traditional physical office-based model to a telecommute-based firm, with its entire staff working remotely.
By creating a paperless office environment, Charles has increased productivity while enabling secure remote access. Gluckstein Lawyers was among the first law firms in Canada to implement Filevine, a cloud-based customizable file management software platform with enhanced security measures. Such integrated technologies have not only increased firm productivity but they allow for more time to connect with clients and build better cases. Working remotely, every member of the Gluckstein team has ready access to all case information and documents. That allows them to stay ahead of deadlines, move cases forward more quickly and facilitate communication with clients, other lawyers, insurers, health care providers and legal support services. Because it is cloud-based, Filevine ensures that Gluckstein lawyers can easily reach into their ‘virtual’ filing cabinets from any secure location worldwide.
Charles has integrated other cloud-based software programs into Filevine, including MedChart (for electronic requests for medical records), Tracument (for remote fax, secure send and mail capabilities), and VineSign (for remote electronic signatures) to create a seamless work process. The use of these technologies has led to more manageable workloads for the Gluckstein and Nicholson Gluckstein staff. More importantly, they have also earned high satisfaction ratings from clients.
In addition to facilitating remote access, Charles has implemented numerous technologies and strategies to facilitate communication with existing and prospective clients. A Client Portal provides people with real-time updates on their cases. This flexible system allows clients to review the status of their matter, communicate with their legal team, and upload or download documents. Charles has also implemented RingBird, a specialized legal intake and answering service integrated with Filevine. It ensures that existing and prospective clients, and others, are able to connect with team members even after business hours.
Charles also acts as an advocate to assist other lawyers in understanding and embracing legal technology and related strategies in their practices. He frequently presents at conferences, both locally and worldwide, promoting the modernization of the profession.
Charles was president of the Ontario Trial Lawyers’ Association from 2013-2014. Since 2014, Best Lawyers® International has consistently recognized him as a leader in the personal injury field. In 2014 he was awarded the LEXPERT Zenith Award for Leading Personal Injury Lawyer in Practice Excellence, in recognition of thought leadership and the setting of new standards for the Personal Injury Bar. In its annual publication, the Canadian Legal LEXPERT® Directory listed Charles as being repeatedly recommended by his peers in the area of personal injury for the Toronto region.
Charles advocates for results that achieve maximum recovery of lifestyle for every client. For Charles, the most rewarding thing about being a lawyer is helping to restore dignity to victims who have lost almost everything while continuing to connect with them through their recovery and rehabilitation journey. He believes in full-circle care and being there for his clients all the way through.
